At YellowDinos, we want you to be fully satisfied with your lighting purchase. If for any reason you are not completely happy with your order, we are here to help with a simple and hassle-free return process.

30-Day Easy Returns

You may request a return within 30 days of delivery.

We accept returns for:

  • Change of mind
  • Product not suitable for your space or needs
  • Product not as described or expected
  • Damaged, defective, or incorrect items

Return Eligibility

To qualify for a return:

  • Items must be unused, uninstalled, and in original condition
  • Items must include all original parts, accessories, and packaging
  • A valid proof of purchase (order number or receipt) is required

Free Returns – No Extra Costs

We offer a customer-friendly return policy:

  • No return shipping fees
  • No restocking fees
  • No hidden charges

You can shop with confidence knowing your return is completely risk-free.

How to Start a Return

To request a return, please contact our support team:

Email: [email protected]

Please include:

  • Order number
  • Reason for return
  • Clear photos (if the item is damaged, defective, or incorrect)

Our team will respond within 1–2 business days with further instructions.

Return Instructions

  • Do not send items back without contacting us first
  • We will provide the correct return address after approval
  • We recommend using a trackable shipping method

Refund Process

Once your returned item is received:

  • Inspection time: 3–5 business days
  • Approved refunds issued within: 7–15 business days
  • Refunds will be made to your original payment method

Please allow an additional 7–15 business days for your bank or payment provider to complete the refund.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, you may choose:

  • A free replacement, or
  • A full refund

We will resolve the issue as quickly as possible.

Order Cancellation

  • Orders can be canceled within 24 hours of purchase
  • After this period, orders may already be processed or prepared for shipment and cannot be guaranteed for cancellation

Customer Support

All support is handled via email for fast and accurate assistance:

Email: [email protected]